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Complete and Continue
After Possession Service Plan
Introduction
Instructions
Course Overview (2:24)
Section 1: What Is Home Warranty?
Consumer Protection & Legislated New Home Warranty (1:03)
How Does New Home Warranty Work? (6:14)
Policy Limits to Warranty Coverage (0:26)
Section 2: After Possession Service Plan
Have A Plan (2:14)
What Will This Do For You? (0:27)
Implementing Your After Possession Plan (1:20)
More Than A 24-Hour Number (0:46)
Managing Expectations (0:38)
No Different Than A New Car (0:52)
Communications (0:47)
Communication Timeline Example (2:20)
Document, Document, Document (1:43)
Client Feedback & Walkthrough Analysis (1:36)
What Do You Do With This Information (0:42)
Section 2 Quiz
Section 3: Q1 Service Visit
What Is A Q1 Service Visit? (1:31)
What Is The Goal? (0:26)
Reach Out Early (0:54)
Communication Is Key (1:05)
Use These Documents & Resources (0:51)
Lets Look At The Document (0:45)
Why Is This So Important? (1:42)
Keep It Simple (0:50)
You Don't Have To Go It Alone (1:17)
Section 3 Quiz
Section 4: Q4 Service Visit
Checking In Before 1st Year Warranty Expiration (2:28)
Lets Look At The Document (0:33)
Time To Talk Warranty (1:14)
Yes, This All Matters (1:09)
What Coverage Remains (0:27)
Communication & Education (1:10)
Section 4 Quiz
Section 5: Scenarios & Case Studies
The Simplest Things (0:52)
Do It Yourself Maintenance (1:00)
The Balancing Act Of Maintaining A Home (1:00)
What's Next? (1:18)
Trade Accountability (0:49)
Catch It Early (0:35)
Final Exam
Final Exam
Checking In Before 1st Year Warranty Expiration
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